Frequently asked questions
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Find answers to common questions or contact our support. We are here to help.
Frequently asked questions
Is analysis free?
Yes. Full analysis and library review are free, regardless of library size. You also get 12 GB once per account to start preparing copies.
Are my photos uploaded to the cloud?
No. Photos, videos, thumbnails and private metadata are processed locally. Your app account, balance and purchases require the internet; media is not sent to the server.
How do I buy a data package?
Packages are one-off, with no subscription. The intended purchase flow is in the TakeORA app. This local website only shows prices and does not process purchases or payments.
Can I resume my work?
Yes. Keep your source files and job state to continue organising the same library. Resuming an operation that has already been accounted for does not charge it again.
Do my originals remain unchanged?
Yes. Google Takeout is read-only. TakeORA prepares separate copies in your output folder; choosing Trash affects the output copy, not the original.